excels at mediocrity

Funny this happened today after my last post about patience. One of my websites has used a shopping cart called Mals-e for years. The cart is real simple, but it’s very dependable and works. I have looked at many, many carts because I would like something fancier. I even found a great cart called Americommerce and have a few sites hosted there. The guys over there have helped me customize it so that i can make the switch pretty easy. I just haven’t convinced myself to try and fix something that isn’t broken.. even though it is lacking a lot of cool features that Americommerce has. So for now I’m trying to get my Americommerce websites working well enough that they can be a significant source of income before I risk making the change. Mals has worked great but we have kind of outgrown it as it’s lacking a lot of features that would make our day to day a lot easier – Americommerce has it.

Anyway, after more than 5 years, I had my first issue with Mals-e today. Suddenly if you added a product to the shopping cart, continued shopping and then added another item to the cart, the second item would overwrite the first. Not a great situation. Without thinking about it I picked up the phone and called the number on Mals-e’s website.  You’d think I would have thought about the time difference as I dialed the overseas number, but I didn’t. Daytime is the busiest so I was just real concerned about getting the issue fixed for our customers. Just as my call was answered I realized it was about 9:30 at night for them. As luck would have it Mal himself answered the phone and had the issue fixed within minutes. Thanks Mal. The planets were aligned to make all of that happen so quickly, I’m sure.